Privacy Policy

Contact and account information

When you create an account or make a reservation, we collect your full name, email address, phone number, and mailing address. If you contact us, we keep records of that communication.

Booking and rental information

To process your reservation, we collect the trailer type, rental start date, rental end date, pickup location, return location, tow vehicle type, brake controller status, and rental purpose. We maintain records of all reservations, confirmations, and associated transactions.

Driver's license information

For rental eligibility verification and legal compliance, we may collect driver's license information including your license number, name, date of birth, address, and license class. This information is used for identity verification, eligibility assessment, fraud prevention, and claims handling in the event of accidents or damages.

Insurance information

We collect information about your insurance policy, carrier name, policy number, and coverage details as required by our rental agreement to verify adequate liability coverage and support claims handling.

Rental agreement and electronic signature records

We maintain permanent records of all executed rental agreements, electronic signatures, dated acknowledgments, and agreed-upon terms. These records are kept for legal protection, dispute resolution, and compliance purposes.

Uploaded documents and images

You may upload documents, photographs of equipment condition, proof of insurance, or other materials through the customer portal or by email. These are stored securely with access controls and retained according to business and legal requirements.

Payment information

When you make a payment, we collect transaction information including payment method type, transaction date, authorization status, and billing address. We do not store complete credit card numbers or security codes. Payment processing is handled by Stripe, our PCI-compliant payment processor.

Communication history

We maintain records of all customer communications including emails, phone call summaries, and support tickets. These are kept for service delivery, customer support, and dispute resolution.

Device and browser information

We automatically collect information about your device, browser type, operating system, IP address, and pages visited on our website. This helps us provide a secure and reliable service and detect fraudulent activity.

Processing rentals

We use your information to process your booking request, verify your eligibility to rent, prepare your rental agreement, collect payment, and coordinate pickup and return of equipment.

Verification and compliance

We verify your identity, driver's license validity, insurance coverage, and rental eligibility. We comply with legal requirements regarding trailer rentals, equipment tracking, and liability documentation.

Customer service and support

We use your contact information and rental history to provide customer service, answer questions, resolve issues, process requests, and send confirmations and receipts.

Billing and accounting

We process payments, generate invoices, manage deposits, track late fees and damage charges, and maintain accounting records for the rental transaction.

Safety and fraud prevention

We review information to detect fraudulent bookings, prevent underage rentals, identify patterns of abuse or misuse, and protect Zoey Transportation and our customers from harm.

Legal obligations and claims

We retain and use information to comply with law, respond to legal process, support insurance claims, pursue damage recovery, resolve disputes, and protect our legal rights.

Communication

We send transactional messages about your reservation status, pickup instructions, return reminder, receipt, and rental completion. We may also send service updates and important notices related to your rental.

We do not sell your information. However, we share information with service providers who help operate our business. These providers are contractually obligated to protect your information and use it only to provide their services to us.

Stripe (payment processing)

Payments are processed securely through Stripe. We share payment information including your name, email, billing address, and transaction details with Stripe to authorize and process your rental payments. Stripe maintains PCI compliance and does not retain full card numbers.

Supabase (database and authentication)

Customer data, rental records, documents, and communications are stored in Supabase, our secure cloud database provider. Supabase provides data storage, user authentication, and file storage services. Supabase provides security controls for data storage and transmission; we configure access controls appropriate to the services we use.

Google services (maps, routing, and calendar)

We use Google Maps for location services and route optimization. We use Google Calendar for scheduling and availability management. Some information may be shared with Google as described in their privacy policies.

Insurance and legal matters

If needed for claims handling or legal proceedings, we may share relevant information with insurance carriers, legal counsel, or courts as required by law.

We send transactional emails for booking confirmations, rental agreements, pickup and return instructions, receipts, payment receipts, and account notifications. These are required to process your rental and support customer service.

We may also send occasional service updates, notifications about new features, and informational messages about your account. You can adjust your email preferences through your customer portal account settings.

We use cookies and local browser storage to maintain your login session, remember your preferences, enable booking workflow reliability, and improve your experience on our website. These technologies help us provide continuous service as you navigate between pages.

Most browsers allow you to refuse cookies or alert you when cookies are set. If you disable cookies, some features of our website and customer portal may not function properly, and you may need to log in more frequently.

We may use analytics tools to understand website traffic, user behavior, and performance. This information helps us improve our website, fix technical issues, and provide better service. Analytics data is generally aggregated and does not directly identify individuals.

We implement reasonable administrative, technical, and physical security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our systems use encryption, access controls, secure authentication, and regular security assessments.

However, no system is completely secure. We cannot guarantee absolute protection of your information. You are responsible for maintaining the confidentiality of your account password and login credentials.

We retain your information for as long as necessary to provide services, fulfill legal obligations, and handle disputes:

• Active rental records: Maintained during your rental and for at least 7 years after completion for legal, insurance, and accounting purposes.
• Booking history and agreements: Retained indefinitely for legal protection and dispute resolution.
• Electronic signatures and acknowledgments: Retained permanently as signed legal records.
• Payment and billing records: Retained for 7 years for accounting and tax compliance.
• Communications: Retained for at least 3 years or as required for dispute resolution.
• Uploaded documents: Retained for at least 7 years after rental completion.

You may request deletion of personal data where not required for business, legal, or insurance purposes. Contact us using the information below, and we will respond to reasonable deletion requests where legally permissible.

Right to access: You may request a copy of the personal information we hold about you.

Right to correction: You may request that we correct inaccurate or incomplete information about you.

Right to deletion: You may request deletion of personal data, subject to legal obligations to retain information for rental, insurance, accounting, and dispute resolution purposes.

Right to opt out of communications: You may opt out of marketing emails at any time. Transactional emails related to an active booking, payment, contract, or service request may still be sent when necessary to provide the service you requested.

No automated decision making: We do not make automated decisions about your eligibility to rent. All rental approvals involve human review.

To exercise any of these rights, contact us using the information below.

For questions about this Privacy Policy, to request your personal information, to correct or delete your data, or to report a privacy concern, please contact us:

Zoey Transportation LLC
Email: kevin.ulrick@zoeytransportation.com
Email: kevin.ulrick@zoeytransportation.com
Additional inquiries may be submitted through our website contact form.

We will respond to inquiries within a reasonable timeframe and work with you to resolve any privacy concerns.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We may provide notice of material changes by email, through the website, or through the customer portal, and will update the "Effective date" at the top of this policy. Your continued use of our services after changes indicates your acceptance of the updated policy.